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SUPPORTAUREUM POS & INVENTORY

Help with AUREUM

Sign-in help, how-to answers and a way to reach the AUREUM team.

01 / GET HELPThree ways in

Help inside AUREUM

Sign in to the Back Office and open Help & support at the bottom of the left menu.

  • AUREUM Bot answers how-to questions about every part of the app.
  • If the Bot can't help, send a support ticket. The AUREUM team replies inside the ticket, and a red dot tells you when there is a reply.
Log in to get help

Can't sign in?

  • Owner: use the email and password you created. Choose Forgot password? on the sign-in screen and follow the emailed link.
  • Cashier: staff sign in at the POS with their name and a 4-digit PIN, not with an email. The owner can change a PIN under Employees.
Go to Log in

New to AUREUM?

Create your business account, add your products and staff in the Back Office, then open the POS and start selling.

Contact the AUREUM team

02 / QUICK ANSWERSCommon questions

Quick
answers.

I forgot my password.

On the sign-in screen choose “Forgot password?”, enter the email on your account and follow the link you receive.

A cashier forgot their PIN.

The owner or an administrator can change it: Back Office → Employees → open the employee → PIN → Save employee. A PIN is exactly 4 digits.

Do my staff need their own accounts?

No. Staff sign in at the POS with their name and PIN. The owner uses the email and password.

Does AUREUM work without internet?

Once opened with internet at least once, yes. The till keeps selling and sales sync automatically when the connection returns.

My printer is not printing.

USB printing needs Chrome or Edge on a computer. Bluetooth printers must be paired to the device first. You can always use the browser’s print option.

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