Ask us to delete your AUREUM account

Only the business owner can ask for the account and its data to be deleted. Staff who only use the POS should ask the owner.

How to request deletion

1. Sign in to the Back Office with the owner’s email and password (sign in).
2. Open Help & support (bottom of the left menu) and send a ticket with the subject “Delete my account”.
3. Or email info@aureumpos.com from the email address on the account, with the subject “Delete my account”.
4. We confirm it is you, then delete the account.

If you cannot sign in, use Forgot password? on the sign-in screen first, or contact us.

What is deleted

• The owner login, and all staff logins and PINs of the business.
• Shops, products, images, stock, suppliers, purchase orders, customers, employees, shifts, sales, receipts, refunds, expenses and settings.
• Your support tickets.

What may be kept

• Payment and invoice records held by Stripe, which Stripe must keep under financial rules.
• Encrypted backups, which are overwritten on a regular cycle (usually within 30 days).
• Information we must keep to follow the law or to prevent fraud.

Before you delete

Deletion cannot be undone. Export any reports you need first (Back Office → Reports / Accounting). Cancel any active subscription from your account on the website so you are not charged again.

See also: Privacy Policy.